[Fizz] Mobile service | for a limited time the bonus is up from $25 to $40 in ON, MB, AB and BC (no QC)

In Québec you can get the mobile service and/or Home Internet (with optional TV) with a $25 bonus.

IMPORTANT: Select your region at the top right corner of the Welcome page on the Fizz Web site and click save.

Do not post your referral code or ask for one in this thread as it is against RFD rules.

Those who do will get infractions from the moderators and their posts will be deleted.

Fizz mobile service

Fizz mobile service is available to residents of the province of Québec, Ontario, Manitoba, Alberta and BC.

It’s on a quick LTE network; the same as Vidéotron’s in Québec and roams on Freedom and Rogers elsewhere.

You can use your current phone or buy one from Fizz.

Every month, unused data rolls over for the next 2 billing cycles. You can also “gift” unused data to other Fizz subscribers or receive gifts from them. You need a data plan (minimum 1 GB) to be able to receive data gifts.

If during a month you are short on data, you can ask for some on a Reddit data exchange here where people who have too much offer it. There’s also a Facebook page that does the same function.

You can buy a SIM card for $15 (delivery included) from the Fizz Web site or for $10 at Jean Coutu or Couche Tard.

$5 at Cirkle K.

Call before going to make sure they have stock.

You can also use the new eSIM feature for free.

The Fizz SIM cards are also available FOR $15 in vending machines in the Montreal Metro. Montmorency, Place des Arts, Radisson, Saint-Michel, Square Victoria, McGill, Bonaventure, Berri-UQAM, Jean-Talon, Peel, Côte-des-Neiges, Atwater, Guy-Concordia & Sherbrooke.

The pricing for the province of Québec (prices will vary in other provinces)

You start with the mandatory minimum of $6 for the basic provincial coverage. You use this plan if you only want to receive SMS or use minutes or data add-ons.

Then you ADD what you want (optional):

+ $4 Unlimited text messaging (incoming are always free);
+ $7 Unlimited minutes;
+ $1 Voice mail (visual voicemail included);
+ $1 Canada coverage;
+ $5 Canada + USA coverage.

Select ONE amount of data (optional):

1 GB + $5
5 GB + $9
15 GB + $11
25 GB + $16
40 GB + $18
50 GB + $26
100 GB + $31

Free stuff everyone gets: call display, call waiting, conference calling and call forwarding.

Is Fizz mobile right for me?

I’m a happy Fizz customer since early October 2018. It’s a good product at a discounted price. To be happy with Fizz, you have to know which kind of customer you are before making the move. Fizz is not just Vidéotron cellular with a different sticker on it. You will benefit from being on a tested, proven reliable cellular network (Vidéotron’s) but Fizz is a separate company with its own Customer Service, subscription, billing, etc.

Here is the profile of someone for whom Fizz might not be a good idea:
– If you are used to just call someone in Montreal whenever there’s the slightest problem and to have it fixed immediately;
– If you expect every little new marginal feature to work immediately, flawlessly and all the time;
– If you can’t suffer any down time at all for any reason whatsoever because your wife is due any day now or you are a brain surgeon on call 24/7, maybe Fizz is not the right fit for you.

If you plan to hook-up Grandma on Fizz and leave her on her own to subscribe, order a SIM card, activate it, select a plan and deal with any potential problem, maybe that’s not a good idea. Sorry Grandma – I know you could.

To offer lower prices, Fizz cuts costs by outsourcing its customer service overseas with employees for whom English or French is sometimes a second or third language with a basic understanding of what the product is. So if you encounter a difficulty along the way and need help from customer support, a little patience is going to be needed as it might take more time to get understood and get satisfaction than when you just make a phone call to a “local” Customer Support Representative from the legacy carriers that charge you big $$$.

Otherwise, it’s a smooth ride towards a good product with big savings.

Every big company has thousands of dissatisfied customers that will complain in any given year. Just look at Bell or Rogers. But they also have hundreds of thousands of customers who are satisfied. Yet you don’t hear from those customers. People for whom things go wrong tend to be vocal about it and post everywhere, loudly, while people for whom things go smoothly or aren’t too demanding tend NOT to write about it.

The main advantages about Fizz, beside the low prices, are the monthly rolling over of unused data for the next two billing cycles and the “gifting” between Fizz’s subscribers which permits you to select a monthly plan with less data than what you might subscribe for on another carrier. There’s even a data exchange on Reddit if ever you find yourself short one month.

One last thing to consider: for many years, many people have complained that there’s no real competition in the telecommunication industry with all the discount brands offering similar products at similar prices. Then comes along a new offering (Fizz) with more flexible options and lower prices. What did some people do? They used Fizz as leverage to get the same deal with their current provider instead of giving Fizz a chance. Nice! After so many years with your current provider, did they ever call you to offer you a cheaper deal? Why not vote with your feet! That’s something to think about. Thinking Face

FAQ

Where are Fizz stores located?
With Fizz, everything is digital. There are no Fizz stores or kiosk in malls. You can not get a SIM card at a Vidéotron kiosk either. Fizz and Vidéotron are separate entities.

Can I customize my own plan?
There are preset plans on the Website or you can very easily customize your own with only the options you want.

What happens if I’m traveling outside Fizz’s network territory?
If you are in Canada, you will roam on (Freedom?) Rogers, Bell or Telus. If you are in the USA, you will roam on AT&T or T-Mobile. Roaming is included without any other fee if you have the right coverage already included in your plan be it Canada or Canada + USA. Otherwise, you will be charged by the minute/per message/GB from the money you have already put in your Fizz wallet or you can buy an add-on.

How often can I change my plan?
You can change your plan once a month, every month if you want. The change will take effect at the beginning of your next billing cycle. You can not make a change to your plan during the last 72 hours of your billing cycle.

Is an add-on considered a change of plan?
No, an add-on like adding minutes to use in the USA is not considered a change of plan.

Can I get a new number but port in my current number later?
Yes, when you activate a new SIM card, you can select a new number. Later, when you are ready to port in your old phone number, you will have to buy a new SIM card and activate it by selecting “Transfer a number to Fizz”. Then you will cancel the original SIM with the first number you got. You can re-use the old SIM, give it to someone else or sell it. Keep the package to have the activation code handy.

Are there advantages for families or group of friends who use Fizz?
Families might save serious money with Fizz because of the rollover data for 2 billing cycles and the gifting between subscribers. You might get away with less data per user knowing that data will rollover if one month you use less and that you can gift between family members if you are short one month. There is more flexibility with Fizz, you waste less data that expire each month. But please note that rollover data can not be gifted and that gifted data will not rollover. Also, you cannot re-gift data.

Can I give away an extra SIM card that I have ordered with my account but not activated?
Yes, SIM cards are not locked to the specific account from which they were ordered and can be activated in an other account.

How do I port multiple numbers to Fizz?
Start with activating a Fizz SIM card by porting a secondary number, then a second one, then a third, etc. Finish with the main number linked with your previous provider. That will close your account. If you start by porting your main number first, your former provider might close your account immediately and drop your secondary numbers. In any case, do not contact your previous provider about your intention to leave and let Fizz initiate the porting.

Do I need data to send/receive MMS?
Yes, you need texts and data to send/receive MMS.

Can I port in a VoIP number or a land line phone number to Fizz?
At the moment, that is not possible.

Are local calls and texts add-ons unlimited?
No, it’s 60 minutes/200 outgoing texts.

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Home Internet

Fizz Home Internet is actually Vidéotron’s Home Internet with a discreet Fizz logo engraved on the modem. You even get a Vidéotron IP address. It’s a rock-solid connection. The speed is constantly more than promised. There is no throttling at night when everybody streams Netflix all at once.

Fizz Home Internet is available in Vidéotron’s service area (Québec province and in some parts of Ontario like Clarence/Rockland, Alfred, Limoges, Hammond, etc.)

Download/Upload speeds (Mbps) and monthly prices
30/10 Mbps —> $39
100/30 Mbps —> $45
400/50 Mbps —> $49
500/50 Mbps —> $54
940/50 Mbps —> $60

If you have a grandfathered plan or are still on Beta pricing, be careful not to lose it if you make changes. You won’t be able to go back.

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The Bandwidth is UNLIMITED.

A Wi-Fi modem/router rental is included at no extra cost. It’s a Hitron CODA-4680. If you select the 500 Mbps or the 940 Mbps plan, you will get a Hitron Coda 5610Q (Wi-Fi 6).

Auto-installation is FREE: a technician will bring your modem and verify that your cable connection works properly. All the instructions needed come with the modem and are clearly spelled out. VIP-installation is $60 and unnecessary: complete installation and configuration by a technician.

FAQ

Does Fizz throttle uploads?
There is no download throttling. The traffic management for Uploads is done by Vidéotron at the Network level. It’s the same for any 3rd party reseller that operates on the Vidéotron Network. It only applies to upload speeds of 20 Mbps and more to deal with abusive customers. Fizz’s Internet traffic management policy Vidéotron’s Internet Traffic Management Policy Vidéotron (Fizz) is known for managing their network well by splitting their nodes long before there are too many customers that could cause congestion.

Can I use my own modem and router?
No, you can not use your own modem, only the one supplied for Free by Fizz but you can use your own router. Just put the Fizz modem in bridge mode.

Does the Fizz modem contain an Intel Puma chip?
Yes, the modem supplied by Fizz (Hitron CODA-4680) like millions of other modems used in the United Kingdom and in North America contains an Intel Puma chip which has been reported as suffering from latency peaks. If your household consists of many people that use heavy bandwidth applications all at once, you should look at another Internet service provider. But it seems most of them in Québec use modems with a Puma 5/6/7 chip. If you are a serious online gamer, using an Ethernet connection instead of Wi-Fi for your gaming rig will diminish latency peaks.

Should I cancel my current provider first?
No, get Fizz, then when everything is set up and running to your liking, cancel your old provider. That is also true even if you currently have a cable provider. The two services can run for a while on the same cable.

Statistics: Posted by Temporel — Sep 10th, 2025 10:43 pm

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